When you write a check to make a payment, you intend for that check to clear your bank. However, if you decide after writing a check that you do not want that check to clear your bank account you can put a stop payment on the check. When you place a stop payment on a check before it is returned to your SunTrust for payment, SunTrust will not issue funds to pay the check. SunTrust allows customers to stop payment on checks but there is a fee to do this; the fee varies by bank location.
Step 1
Go to the SunTrust website and login to your account. Click on the "Customer Service" link at the top of the page. Locate the "Account Services" section and click on the "Stop Payment on a Check" link.
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Step 2
Click on the drop down menus to choose which of your accounts you want to stop a payment from and the type of payment you want to stop, which is "Paper Check." Click on the "Continue" button.
Step 3
Enter the check number, the date the check was written, the amount of the check and the payee of the check in the appropriate boxes and click "Stop Payment." Confirm that you want to cancel this check and click "Stop Payment."
Step 4
Print a copy of your confirmation page for your records.
Tip
You can also call or visit any SunTrust branch and request a stop payment by giving this information to a teller.
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